Frequently Asked Questions

Purchasing

Why do I need to log-in to Amazon to complete a purchase?

Reframe has partnered with Amazon (and Amazon Unbox) to provide you with a reliable and secure transaction platform. If you already have an Amazon account, simply type you user name and password when prompted. If you don’t, you can quickly create one at check-out.

What is Digital Download?

Digital download means that you can buy or rent Reframe content and watch it on your computer, TV (through TiVo), or compatible portable video devices.

Please read Unbox Video Player System Requirements before making a digital download purchase. For additional technical or compatibility issues regarding digital download, please consult the Amazon’s Unbox FAQ, their general help section or contact Amazon.com directly.

Why do some titles list more than one price?

Lower priced items are generally meant for personal home use. Reframe offers our partners the option to make their work available at additional price points for broader uses, such as in educational settings or for public performances. For more information about these terms and how they are applied, please check out the Pricing and Licensing FAQ.

How do I learn more about which licensing usage applies to me?

For information about different uses, please check out Reframe’s Pricing and Licensing FAQ.

What are the shipping and delivery policies for DVDs?

To learn more, please visit Amazon’s shipping and delivery policies.

How do I track my order?

All DVD purchases can be tracked through Amazon’s shipping and tracking link.

What is the return or exchange policy for DVDs and digital downloads?

For information about returning and exchanging DVDs, please visit Amazon’s DVD return policy and for digital downloads, visit Amazon’s digital download FAQ.

Membership

What does membership allow me to do? How do I sign up?

By joining the Reframe community, you can curate lists of your favorite films, receive Reframe updates and gain access to new community features as soon as they’re launched. We hope you’ll sign up!

How do I curate a list?

On any film page, click on on the grey plus sign next to the film title. You will be prompted to login or create a new member profile if you have not done so already. You can then curate your own list starting with this film or add the film to a curated list you previously created. Remember, your curated list is public and will be tied to your profile.

Can I contribute to the blogs?

For our launch we've restricting blogging to Reframe's curatorial experts, however, the blogging function will be made available to all Reframe members soon.

Can I rate and review films?

The site does not currently allow for Members to rate and review films, but this feature will be available in the second phase of Reframe's roll-out.

I forgot my user name or password. How can I recover it?

You can use the password retrieval page to retrieve your password. Please make sure to check your SPAM or Bulk folder for the password retrieval email, if you don't recieve the password reminder email. If you need further assistance please contact us

Do you sell member or user information?

Reframe never sells member or user information. We will only provide your email address to our partners if you have selected this option in your member profile. For more information, please see Reframe's Privacy Policy.

About Reframe and the Tribeca Film Institute

Who owns Reframe?

Reframe is a project of the Tribeca Film Institute, a non-profit organization that creates innovative programs that draw on the power of film to promote understanding, tolerance and global awareness. TFI also supports the cultural and economic revitalization of New York City and Lower Manhattan through arts-based initiatives that:

• Celebrate and promote film and filmmaking to people of all ages as a medium for self-expression and social action.
• Identify and encourage diverse voices from the US and around the world to participate in creating the cultural landscape.
• Develop new opportunities and access for those interested in film and the arts.
• Educate children, youth and adults about historical and emerging themes in culture.

Additional TFI programs can be found at www.tribecafilminstitute.org.

How does the Tribeca Film Institute relate to the Tribeca Film Festival?

The Tribeca Film Institute is a non-profit sister entity to the Tribeca Film Festival, but it is not controlled by the festival.

Is the site for profit or non-profit?

Our partners earn profits from their work that is sold via Reframe, but for TFI it is a non-profit venture. Any revenues TFI derives from Reframe are reinvested in TFI programs for media artists.

The Films

Are all of the films associated with the Tribeca Film Festival?

No, Reframe is proud to curate, promote and make available a wide range of films from many different sources.

How does Reframe decide which films to include?

The Reframe team partners with distributors, individual filmmakers and content holders to make the best in independent film available to you, much of it for the first time.

I am a filmmaker and/or a content holder and I want to include my title/s on Reframe. How do I sign up?

Please visit Become A Partner page to learn more about becoming a Reframe partner.

Do Reframe films have subtitles and/or closed captioning for the hearing impaired?

Unfortunately, we are unable to offer titles with closed captioning at this time. We look forward to making this feature available in the future.

Using the Site

How do I report any errors I experience with the site?

Please contact our Technical Support.

Can I make suggestions or comments?

We'd love to hear your feedback. Please send a note to General Inquiries.

DVDs - Technical Concerns

My DVD won’t play properly. Why is this?

For issues regarding damaged DVDs, regional code and DVD-R compatibility please consult the Help section of Amazon or contact Amazon.com directly.

Digital Download - Technical Concerns

I'm have problems with the digital download?

Please read Unbox Video Player System Requirements before making a digital download purchase. For additional technical or compatibility issues regarding digital download, please consult the Amazon’s Unbox FAQ, their general help section or contact Amazon.com directly.